End User Outsourcing and Support Services
ISS Resolution is your “local” global service delivery and support provider, maintaining long term established relationships with many world class, large scale, and global industries. ISS Resolution has long standing relationships with local partners enabling us to optimize the solution to suit your needs. Our focused portfolio of services along with our 24x7 nationwide service delivery enables you to commit reliable, efficient support to your end users. Our global Information Technology Infrastructure Library (ITIL) based Resolution Optimization Model enables us to deliver and support your end users to enable you to achieve measurable cost reductions, improved satisfaction levels and faster time to incident resolution.
INFRASTRUCTURE SUPPORT SOLUTIONS
For your local company operating in Thailand, or for a Global Corporation with an operation in Thailand, ISS Resolution Infrastructure Support Services delivers the hardware and software support required to reliably install and maintain your end user computing and networking environments. We deliver every aspect of the IT infrastructure support from hardware and software implementations to 24x7 maintenance services; from desk-side support to high end enterprise servers and storage, to inventory management, help-desk, and call management in an IT Managed Services Environment.
ISS RESOLUTION SMART ON-SITE SERVICES
For comprehensive on-site 24x7 Maintenance Services, Installations, Moves, Additions, Changes and De-installations, ISS Resolution delivers it all. We are experienced in multi-vendor environments in the head office, the branches, the data-centre or your home office.
OEM SERVICE
ISS Resolution delivers services contracted by Original Equipment Manufacturers (OEMs), resellers, and software providers, to their customers. We deliver services that cover the entire requirements of their customers, to augment the services of the OEMs own resources - offering high-quality, multi-vendor expertise across the nation. These services include Installations, Moves, Additions, Changes, De-installations (IMACD), break-fix hardware support from desk top to high-end server and storage enterprise environments, network infrastructure environments, parts management, logistics, desk-side user and application support, help-desk and call-management, desk-side multi-vendor support providing you with faster time-to-resolution, decreased cycle times and lower costs.
MAINTENANCE
• 24x7 on-site service delivery with 4 hour response in Bangkok Metro and some provinces
• Service delivery tailored to meet your requirements
• Nationwide service delivery
• Continual improvement process via weekly customer survey feedback
• Currently responding to ~4,000 calls per month
SERVICE DELIVERY
ISS Resolution is authorized and certified to provide nationwide services and support in Thailand for the following world class global companies:

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